Important Reminder: Unpacking Video Evidence is Required with Claims of Missing and/or Broken Items.

Hello everyone! Some important information!

Important Reminder: Unpacking Video Evidence is Required with Claims of Missing and/or Broken Items.

Basicstero strives to take care of customers and, like with any business, sometimes there are claims of missing items or someone in the postal-service may have opened packs and stolen items etc. In such cases of missing items, Basicstero offers replacements and re-ship for free.

However, such instances are usually very rare.

Unfortunately, there are also cases of scammers that try to fake that items are missing in an attempt to scam to get source's to send some more for free.
Basicstero wants to correct any mistakes and take care of customers, but must take steps to make sure such claims are genuine.

The customer MUST provide video evidence of opening and unpacking with any claim of missing or damaged items.
The video should clearly show the front side of the package, address, name.
Video or pictures with already opened packages are not accepted!
Without unpacking video proof, we cannot solve the problem in your favor.

Therefore, we kindly our customers to please take the little bit of extra time to film the unpacking of your pack so that there is evidence of the condition and contents in case there is any claim that may require replacement or re-ship of products. 
Please understand such evidence is needed or else anyone can simply claim there are missing items, even if nothing is missing, and then request replacements as a scam to get free extras.

•Please see point #10 under "SHIPPING" in the TERMS: https://basicstero.ws/terms

•Please see the "I received my order, but when I opened the package I found that some vials are damaged/missing. What shall I do?" topic in the FAQ: https://basicstero.ws/faq

Thank you for your understanding and helping put us all in a better position to help our genuine customers.