Basicstero FAQ

Why shall I choose your store?

We are DIRECT store of Pharmacom Labs, we are not resellers. We are manufacturers, we are PHARMACOM LABS! You will find all advantages of ordering in our store here. Also You can check our status at the official Pharmacom Labs page. Just enter there www.basicstero.ws to see the result.

Which payment options are available in your store?

The most preferable and fastest payment way is cryptocurrency, this is the only option nowadays. We accept bitcoin (BTC), litecoin (LTC), bitcoin cash (BCH), ethereum (ETH), dash (DASH), Tether (USDT with ERC-20 network only!)

Tutorial for crypto payment: http://www.anabolicsteroidforums.com/threads/48202-Bitcoin-tutorial!-How-to-pay-for-items-it-our-store-with-bitcoin!

PayPal, MoneyGram, Western Union and etc. are not available anymore! All questions regarding these will be ignored!

Where do you ship from?

Our only direct store is www.basicstero.ws
Today we have two warehouses that are open all the time:

W1 - International warehouse with direct shipping around the world. The safest and fastest way to the U.S., to the EU countries is possible through the country for European transit.
Delivery takes up to 10-20 days on average depending on the destination country. Free shipping in case of confiscation, loss, damage, etc. (no PROMO goods!)

W2 - US domestic warehouse. Shipping for any customers from the U.S. domestically, which takes about 7-11 days. Zero risks, no customs, fastest processing. Free reshipping in case of losses, damaged items, etc.

We have numerous promotions and discounts, which can be checked in the discounts section.

We are not resellers, we are official Pharmacom Labs. www.basicstero.ws is our only direct retail store.

Feel free to contact us in case of any questions, you are welcome!

What discounts do you provide?

Info about all currently running and permanent discounts can be found in the DISCOUNTS section of our store.

How can I contact customer service if I have any questions?

For your convenience, we have added a "messages" section on the Basicstero site where you can contact our customer support for any questions or help you need (such as with payment, ordering, account, etc.).

Now you can contact Basicstero’s customer support directly via internal messenger in your account instead of filling out a form on the “Contact Us” page!

You can find this section on the top bar when logged into your Basicstero account.

Does your company have a pharmacy supporter consult service?

Moreover, we have also added a consultation section to the store for those who may have questions about pharma plan/protocol, health, and any other questions for our sports medical professional support!
You can find these sections on the top bar when logged into your Basicstero account.

How can I order?

Orders may only be processed through our shop www.basicstero.ws via site checkout. If someone is trying to persuade you to place an order via Skype, E-mail, or any other means of communication, they are attempting to scam you. Be alert!

How much time does delivery take?

Warehouse 1 (Int): 10-20 days as a rule

Warehouse 2 (Domestic US): 4-12 days

For Warehouse 3 (EU): 10-20 days

Differences in shipping time are not dependent on us, but are due to different factors such as your location, postal service efficiency, custom clearance, etc. Because of these reasons delivery can take longer in particular cases. Please notice, the given times do not include time needed to check your payment.

Do you accept orders per e-mail?

No, we do not accept orders per e-mail. Only via site checkout.

How long does it take to check payment?How can I confirm my payment?

Once you make a payment according to the instructions provided you should submit the necessary payment information under your account into Dashboard - Add money section. This information will be processed during 24 hours.

How much does shipping cost?

For the Int. Warehouse: 20$ flat rate to any country regardless of its location
For the USA Domestic Warehouse: 20$ flat rate for standard shipping.

Is it safe to order through the site? I am afraid someone could steal my personal data!

Do not worry about it. Our site is located at our own secure server. We have own team of programmers and software security specialists. A chance of breaking our site is just negligible. Also after you placed your order and it was proceeded you can delete it from the site in your personal account, thus, your personal info will not be available from the outside.

When do I get tracking number?

For safety reasons we provide tracking numbers ONLY 1 week after your order is shipped for W2 and 10-15 days for W1.

PLEASE DO NOT ASK FOR TRACKING NUMBERS BEFORE THIS DEADLINE! IN ANY CASE WE WILL NOT BE ABLE TO PROVIDE YOU TRACKING NUMBER BEFORE!

Actually there is no need to ask for tracking numbers. We will send your tracking info both to your account and to your email when we are ready.
The fact that you don`t have tracking number does not delay delivery itself. Please be patient. This is yours and our safety!

I placed an order but I forgot to submit payment info into Add money section. Will you ship my order?

IMPORTANT: If you haven’t submitted payment info we will not know, that you paid. Your order will be reserved only within 8 days and after this our store deletes it.
SO, IF YOU DON`T SUBMIT PAYMENT INFO TO THE ADD MONEY SECTION WE WILL NOT KNOW THAT YOU PAID! THIS IS VERY IMPORTANT! PLEASE DON`T FORGET ABOUT THIS STEP!

BE CAREFUL!

http://www.anabolicsteroidforums.com/threads/116828-How-To-Submit-Payment-Info-Guide - How To Submit Payment Info Guide.

My order is seized/lost/damaged! Will you reship it?

Yes, we reship your order once again, independent on the warehouse you chose. There should be sufficient reason/evidence for reship. If it is a loss or a seizure, we see it as per tracking number as a rule. However, if your order is lost, but tracking number says it is delivered, you should provide some evidence of not delivered order (loss claim from postal service, etc.).

If you ask for reship of your order, because it came damaged, you should have unpacking video of your package, otherwise complains are not accepted. On the video should be clearly seen the from side of the package, your name, address.

Important information:

We reship seized orders ONE TIME FOR FREE, as well as NO PROMO items (if this was placed on your original order).

As per conditions international orders are NOT RESHIPPED from domestic warehouse.

Do you deliver to the USA from your international section?

Sure, we do.
International means that your order will be shipped from our warehouse based in the Asian part of the continent. It takes longer (about 10-20 days), but prices are lower compared to US domestic warehouse. If you need fast delivery you need to choose the US domestic section. In this case your order will be shipped from within the USA. Delivery time 4-12 days.

I received my order, but when I opened the package I found that some vials are damaged /missing. What shall I do?

When you have received your package, you are obligated (according to ordering conditions, I.11) to film the unpacking process in the event of any issue or dispute. Without this we shall not be liable for any complaints (missing or damaged items, etc.).

On the video should be clearly seen the front side of the package, your name, address.

If you have proofs we reship damaged or missing items for free.

Do you have a minimum order?

We do not have a minimum order. HOWEVER: orders below $350 can be paid by cryptocurrency only.

My order is seized. Can you refund my money?

Acording our ordering conditions (I.5) we do not refund funds in the following cases:

a) you paid for your order, but changed your mind

b) your order has been seized or lost, damaged, etc.

In this case we will reship it for the second time (but only once!) and in a discreet way to reduce any possible seizure risks.

I made a mistake in the delivery address! Will I get my order?

Please double check the information you submit to us. According to ordering conditions (I.13) we shall not be liable for any non-delivery due to inaccurate information. We can assure you that we accurately forward all necessary information in its entirety to the postal service.

Which e-mail shall I leave in delivery details?

First of all we do not specify your e-mail address at package. Don`t worry.
We need it only to send you order details and tracking info.
Generally you can chose any e-mail address that you have access to. Certain email providers like hushmail, MSN, or Hotmail may mark our e-mails as spam, so always be sure to check your spam folders if a confirmation email or reply is not received.

My international order is sezied. May I get store credit in the domestic section rather than a reship?

No. We pay to our domestic shippers for each item shipped. If your international order is seized and we would reship it from the domestic warehouse we would not only lose products, but also would have to pay to our shippers and cover shipping costs from our pocket. Sorry, we do not do this. Reshipping always occurs from the warehouse, where the original order was placed from.

What does my order status mean?

ORDER STATUSES IN OUR STORE
1. WAITING FOR PAYMENT is assigned immediately after you place an order.
2. PAYMENT IS BEING CHECKED is assigned after you submit payment information into your account, but not yet confirmed to the order.
3. ORDER PROCESSING is assigned after we pick up the payment and have begun its preparation for shipping. Preparation time for international orders can take at most up to 8-10 days.
4. ORDER SHIPPED is assigned as soon as your package is handed over to the shipping company. In a while after that we will give you a tracking number sent to your order details here on the site!